Refund policy
Returns & Exchanges
Thank you for shopping with My Yas. We want you to love your purchase.
Your Rights Under Australian Consumer Law Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits or excludes those rights.
Change of Mind & Sizing We do not offer refunds for change of mind, including where you have selected the incorrect size. Eligible full-priced items may be returned for an exchange or store credit within 14 days of delivery.
To be eligible, the item must:
- Be unworn, unused and unwashed
- Have all original tags attached
- Be returned in its original condition and packaging
- Be free from makeup, fake tan, perfume, deodorant marks, odours or other signs of wear
- Not have been altered or damaged after delivery
Items that do not meet these conditions may not be accepted for a change-of-mind return.
Sale, Archive & Clearance Items All sale, archive, clearance and final-sale items are final sale and cannot be returned or exchanged for change of mind, incorrect sizing or preference. Your statutory rights under the Australian Consumer Law are not affected by this.
Pre-Orders Products marked as Pre-Order are specifically ordered or reserved ahead of their expected arrival. The estimated dispatch timeframe will be displayed on the relevant product page. These dates are estimates and may occasionally change due to circumstances outside our control. Our standard change-of-mind policy applies once an eligible pre-order item has been delivered, unless the product was purchased as a sale, clearance or final-sale item.
Faulty, Damaged or Incorrect Items Every My Yas order is checked before dispatch. However, if you receive an item that is faulty, damaged, incorrect, or otherwise does not meet a consumer guarantee under Australian Consumer Law, please contact us within 7 days of delivery at admin@myyasstyle.com.au with your order number, a description of the issue and clear photographs where relevant. Where required under Australian Consumer Law, you may be entitled to a repair, replacement, refund or other applicable remedy.
How to Request a Return
- Email admin@myyasstyle.com.au with your order number and reason for return
- We'll provide return authorisation and our return address
- Ship the item back in its original packaging using tracked postage
- Once received and inspected, your exchange or store credit will be processed within 5 business days
Exchanges are subject to stock availability. If your preferred item or size is unavailable, a store credit may be offered instead.
Return Shipping
- For approved change-of-mind returns, return shipping is at the customer's expense
- Original shipping charges are not refundable for change-of-mind returns
- If an item is faulty or we sent you an incorrect item, return shipping and any applicable remedy will be handled in accordance with Australian Consumer Law
- My Yas is not responsible for change-of-mind returns lost in return transit — we strongly recommend tracked postage
Questions? Contact us at admin@myyasstyle.com.au