Contact

We'd Love to Help

We're a Sydney-based, Australian-owned brand and we're always happy to hear from you — whether it's a question about sizing, an order update, or just a styling question.

📧 Email: admin@myyasstyle.com.au
💬 Instagram: @myyasstyle
⏰ Response time: Within 1–2 business days

You can also use the form below and we'll get back to you as soon as possible.

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Frequently Asked Questions

Do you ship internationally?

Yes — we ship worldwide. Free shipping applies to Australian orders over $150. International shipping rates are calculated at checkout.

How long does delivery take?

Australian orders are dispatched within 1–3 business days. Delivery typically takes 3–7 business days within Australia. International delivery times vary by destination.

What is your returns policy?

At My Yas Style, we want you to shop with confidence. We understand that sometimes an item may not be quite right, so please read our returns policy carefully before making your purchase.

Change of Mind & Sizing

We do not offer refunds for change of mind, including where you have selected the incorrect size.

Eligible full-priced items may be returned for an exchange or store credit within 14 days of delivery.

To be eligible, the item must:

Be unworn, unused and unwashed
Have all original tags attached
Be returned in its original condition and packaging
Be free from makeup, fake tan, perfume, deodorant marks, odours or other signs of wear
Not have been altered or damaged after delivery

Items that do not meet these conditions may not be accepted for a change-of-mind return.

Sale, Archive & Clearance Items

All sale, archive, clearance and final-sale items are final sale and cannot be returned or exchanged for change of mind, incorrect sizing or preference.

This does not exclude or limit any rights you may have under the Australian Consumer Law.

Pre-Orders

Products marked as Pre-Order are specifically ordered or reserved ahead of their expected arrival.

The estimated dispatch timeframe will be displayed on the relevant product page. These dates are estimates and may occasionally change due to circumstances outside our control.

Please check the estimated dispatch timeframe carefully before placing your order.

Our standard change-of-mind policy applies once an eligible pre-order item has been delivered, unless the product was purchased as a sale, clearance or final-sale item.

Faulty, Damaged or Incorrect Items

Every My Yas Style order is checked before dispatch. However, if you receive an item that is faulty, damaged, incorrect, or otherwise does not meet a consumer guarantee under Australian Consumer Law, please contact us as soon as reasonably possible after receiving your order.

Please include your order number, a description of the issue and clear photographs where relevant so we can assist you promptly.

Where required under Australian Consumer Law, you may be entitled to a repair, replacement, refund or other applicable remedy.

Return Shipping

For approved change-of-mind returns, the customer is responsible for the cost of returning the item to My Yas Style.

Original shipping charges are not refundable for change-of-mind returns.

If an item is faulty or we have sent you an incorrect item, return shipping and any applicable remedy will be handled in accordance with Australian Consumer Law.

We strongly recommend using a tracked postage service when returning an item. My Yas Style cannot take responsibility for change-of-mind returns that are lost in transit before they reach us.

Exchanges & Store Credit

Once your approved return has been received and inspected, we will arrange your exchange or issue your store credit.

Exchanges are subject to stock availability. If your preferred item or size is unavailable, a store credit may be offered instead.

How to Request a Return

Please contact My Yas Style within 14 days of receiving your order and include:

Your full name
Order number
Item you wish to return
Reason for the return
Whether you are requesting an exchange or store credit

Please wait for return instructions before sending your item back.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

For return, exchange or order enquiries, please contact My Yas Style using the contact details provided on our website.

My Yas Style
Elegance Made Effortless

Can I change or cancel my order?

Please contact us as soon as possible after placing your order. We'll do our best to accommodate changes before dispatch, but we cannot guarantee amendments once an order has been processed.

How do I find my size?

Visit our Size Guide for full measurements and garment-specific dimensions. If you're still unsure, email us at admin@myyasstyle.com.au with your measurements and the style you're interested in and we'll advise the best fit.